APPLIANCE AID

Terms of Service

Last updated July 15, 2026

Service

Appliance Aid provides evidence-based educational troubleshooting, appliance identification, likely-cause analysis, and parts candidates. It does not guarantee a repair or replace an on-site licensed professional.

Safety

Stop whenever instructed. Do not perform live-voltage, gas, refrigerant, combustion, sealed-system, or unsafe disassembly work. Emergency and safety guidance is always available without payment.

Customer responsibility

You are responsible for accurate observations, confirming the appliance identity, following manufacturer instructions, and deciding whether work is within your ability and local legal requirements.

Paid cases

A paid case covers one appliance and one reported problem. It unlocks the guided diagnostic conversation and related model-specific parts research. It does not include parts, labor, an on-site visit, or a promise that a DIY repair will succeed.

Appliance ER Support Promise

If you provide a readable model number, answer Gizmo's reasonable and safe diagnostic questions, and Appliance ER still cannot provide a supported next step, you may request a refund of the $29 case fee within seven calendar days of purchase. Duplicate or accidental charges are also refundable.

The promise applies only to the diagnostic case fee. It does not reimburse parts, shipping, tools, technician charges, food loss, property damage, personal injury, or other costs. It does not guarantee that a proposed cause or part will repair the appliance. A refund may be declined when the appliance identity is incomplete, requested observations are not provided, safety instructions are ignored, the case changes to a different appliance or problem, or the customer purchases a part before Gizmo confirms the applicable test and compatibility.

Parts

Never order a part until the full model number and model-specific compatibility are confirmed. Candidate parts are possibilities, not instructions to purchase. The customer remains responsible for confirming seller return policies and part compatibility before ordering.

Contact and refund requests

Email joinshawnl@gmail.com with the case email, appliance model, purchase date, and a short explanation of what remained unresolved. Approved refunds are returned through the original Square payment method.