APPLIANCE AID

Privacy Policy

Last updated July 14, 2026

What we collect

Appliance ER may receive appliance photos, make, model, serial number, symptoms, diagnostic observations, account details, payment status, and voluntary case feedback.

How we use it

We use this information to identify appliances, organize diagnostic evidence, provide Appliance Aid guidance, verify paid access, improve case quality, prevent abuse, and support customers.

ChatGPT and GPT Actions

When you use the Appliance Aid GPT, information you approve may be sent to Appliance ER through a GPT Action. Do not upload personal documents or images unrelated to the appliance case.

Payments

Payments are intended to be processed by Square. Appliance ER does not need to store complete payment-card numbers.

Retention and control

Case information is retained only as needed to provide the service, maintain records, improve Appliance Aid, and meet legal obligations. You may request access or deletion by contacting joinshawnl@gmail.com.

Safety and professional service

Diagnostic guidance is educational. Appliance ER may stop a workflow or recommend qualified local service when gas, high voltage, refrigerant, fire, flooding, or disassembly risk is present.

Contact

Questions: joinshawnl@gmail.com